Privacy Policy

Effective Date: 1 November 2025
Last Updated: 1 November 2025

1. Introduction

This Privacy Policy describes how Intisar (“we”, “our”, “us”) collects, uses, and protects personal information obtained from users (“you”, “your”) who visit and interact with www.intisarluxe.com (the “Website”).

By accessing or using our Website, you acknowledge and agree to this Privacy Policy. Intisar is a business entity registered in Bangladesh, committed to protecting your privacy and ensuring the lawful and transparent processing of personal data.

2. Information We Collect

We collect the following categories of information from users:

1. Personal Information:

   • Full Name

   • Email Address

   • Mobile Number

   • Shipping and Billing Address

2. Payment Information:

   • Payment gateway details as processed by SSLCommerz, bKash, or Manual Bank Transfer.

   • We do not store or retain any full card or financial data on our servers. All transactions are processed through secure, PCI-DSS-compliant gateways.

3. Technical and Analytical Data:

   • Cookies, IP addresses, browser information, and activity logs collected via Google Analytics and Meta (Facebook) Pixel.

   • These tools help us analyze visitor behavior and improve marketing effectiveness.

4. Social Login and Communication Data:

   • Information obtained when logging in or interacting via social media platforms such as Facebook.

   • Messages and correspondence sent through our Website, WhatsApp, or social media channels.

5. Newsletter Subscription Data:

   • Name and email address provided voluntarily for marketing and promotional communications.

3. Purpose of Data Collection

We collect and process your data for the following purposes:

• To process and fulfill orders placed through the Website or social media.

• To verify transactions, confirm payments, and issue digital or physical invoices.

• To arrange shipment and coordinate delivery through authorized local courier partners, sharing only the necessary details: name, address, contact number, and payable amount.

• To provide customer support and respond to inquiries.

• To send order confirmations, promotional offers, newsletters, and updates (only with your consent).

• To enhance Website functionality, monitor performance, and improve user experience.

• To comply with legal, regulatory, and taxation requirements in Bangladesh.

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Contractual necessity: To deliver products and services you request.

• Consent: When you voluntarily provide information for marketing or subscription purposes.

• Legitimate interests: For business operations such as analytics, fraud prevention, and service improvement.

• Legal obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

Your personal information may be shared with:

• Payment Gateways: SSLCommerz, bKash, or banking partners to process transactions securely.

• Courier Services: Authorized local courier companies for delivery purposes.

• Analytics and Marketing Partners: Google Analytics and Meta Pixel, which collect anonymized usage data.

• Legal or Government Authorities: When required under applicable law, regulation, or legal process.

We do not sell, rent, or trade user data with third parties for profit.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by applicable law.
Payment records and invoices are retained per statutory accounting and taxation requirements.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance functionality and analyze traffic patterns.
By continuing to browse www.intisarluxe.com, you consent to the use of cookies. You may disable cookies through your browser settings, though some Website features may not function properly.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
All data transmissions are encrypted using SSL/TLS protocols.
However, no online platform can guarantee absolute security, and users share data at their own risk.

9. International Data Transfers

Although Intisar operates from Bangladesh, certain service providers (e.g., analytics or payment gateways) may process data on servers located outside Bangladesh.
We ensure such transfers comply with data protection laws and maintain an adequate level of protection.

10. Your Rights

You have the following rights under applicable privacy laws:

• Right to access and obtain a copy of your personal data.

• Right to rectify inaccuracies in your data.

• Right to withdraw consent for marketing communications.

• Right to request deletion of your information, subject to legal or transactional obligations.

To exercise these rights, please contact us at support@intisarluxe.com.

11. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such external sites. Users are encouraged to review each site’s individual policy before providing personal information.

12. Updates to This Policy

Intisar reserves the right to update or modify this Privacy Policy at any time without prior notice.
Revisions will be posted on this page with the updated effective date. Continued use of the Website constitutes acceptance of any such changes.

13. Contact Information

Intisar
House # 9/4, Lane # 01, Block # B, Section # 06, Mirpur, Dhaka 13216, Bangladesh
📧 Email: support@intisarluxe.com
📞 Phone/WhatsApp: +880 1711 708542
🌐 Website: www.intisarluxe.com