Shipping & Delivery

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Shipping & Delivery Policy

Effective Date: 1 November 2025
Last Updated: 1 November 2025

1. Introduction

This Shipping & Delivery Policy explains how Intisar (“we”, “our”, “us”) manages product dispatch, transit, and delivery for all orders placed through www.intisarluxe.com and associated official platforms, including Facebook and WhatsApp.

By purchasing from us, you agree to the terms stated below.

2. Service Area

Intisar Luxe currently delivers products throughout Bangladesh, with items sourced primarily from India and Pakistan.
All deliveries are carried out through trusted local courier partners, ensuring safe and efficient handling of your order.

3. Processing Time

  • Pre-Order Products: As most items are sourced upon order confirmation, processing begins only after receipt of the required advance payment.

  • Processing Duration: Generally, 2–5 business days are required to confirm, verify, and forward your order to our sourcing partners.

  • Supplier Confirmation: Orders are subject to brand or supplier availability; customers will be notified promptly if an item is unavailable or delayed.

4. Delivery Timeline

  • The average delivery time is 12 to 20 days from the date of order confirmation.

  • Certain designer or customized items may take longer, depending on brand's production schedules.

  • In rare circumstances (e.g., supplier delays, customs inspection, any unexpected incident hampering logistics, or international transport issues), delivery may be extended. Customers will be informed in such cases.

5. Delivery Method

Deliveries within Bangladesh are handled through verified local courier companies.
Upon dispatch, customers will receive:

  • A tracking ID or courier reference number, where available.

  • Expected delivery window and courier contact information.

For high-value or fragile items, additional packaging and verification steps may be applied to ensure safe handling.

6. Shipping Charges

  • Shipping costs are displayed at checkout or communicated during order confirmation.

  • Rates depend on destination location, package weight, and delivery mode (standard or express).

  • Any applicable import duties, taxes, or customs clearance charges (if any) are borne by the customer unless otherwise stated.

7. Cash on Delivery (COD)

  • COD is available only for eligible items and customers within selected service zones.

  • The courier will collect the remaining balance (if partial payment was made) at the time of delivery.

  • Customers must ensure the correct amount is ready for payment upon delivery to avoid delays or failed handovers.

8. Failed Deliveries

A delivery may fail due to:

  • Incorrect or incomplete address information

  • Recipient unavailability

  • Refusal to accept the parcel

  • Invalid contact details

In such cases, the parcel may be returned to Intisar or held by the courier.
Re-delivery may be arranged at the customer’s expense. Advance or shipping fees are non-refundable for failed deliveries caused by customer error or refusal.

9. Lost or Damaged Shipments

  • All shipments are handled with care and packaged securely before dispatch.

  • If your parcel is damaged, tampered with, or missing, please notify support@intisarluxe.com within 24 hours of receipt.

  • We will coordinate with the courier partner for investigation and provide resolution as per company policy.

  • Intisar is not liable for delays, loss, or damage caused by courier negligence, natural disasters, or events beyond reasonable control.

10. International Handling & Customs

For cross-border movement from India or Pakistan to Bangladesh, shipments may be subject to customs checks and clearance procedures.
While Intisar facilitates all necessary export documentation, delays arising from customs inspection or import regulation changes are beyond our control.

11. Delivery Confirmation

A successful delivery is confirmed when the courier status indicates “Delivered,” or the recipient signs/acknowledges receipt.
In the case of doorstep delivery, the courier’s confirmation shall be treated as valid proof of completion.

12. Contact for Delivery Support

For inquiries about your order status, tracking, or delivery issues, please contact:

Intisar Luxe
House # 9/4, Lane # 01, Block # B, Section # 06, Mirpur, Dhaka 13216, Bangladesh
📧 Email: support@intisarluxe.com
📞 Phone/WhatsApp: +880 1711 708542
🌐 Website: www.intisarluxe.com

13. Amendments

Intisar reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.
Changes will be effective immediately upon posting on this page.
Continued use of the Website constitutes acceptance of such revisions.

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